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Capability under load

Ben Schmidt
Author
I am going to help you build the impossible.
Table of Contents

Capability under load is the only kind that counts: can your people still do the work when the pressure and the change arrive at the same time?

Plenty of teams look capable on a calm Tuesday. Load is the audit. It is the difference between knowing the procedure and running it correctly while everything is on fire. You don’t build it with a refresher course. You build it with reps that look a little like the real thing.


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