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The onboarding cliff

Ben Schmidt
Author
I am going to help you build the impossible.
Table of Contents

The onboarding cliff is the week-six drop-off: the warm welcome is over, the documentation has been skimmed and forgotten, and the new hire is now quietly expected to just know things.

It is not a talent problem. It is a support problem. We hire well, hand people static docs and a “good luck,” then act surprised when capability falls off a cliff right when the real work starts. The fix is unglamorous: keep the practice going past week one.


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