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The onboarding cliff

Ben Schmidt, PhD
Author
Software architect and founder. I build with AI agents every day and write about the hard part, which is knowing what to ask, and catching the machine when it’s confidently wrong.
Table of Contents

The onboarding cliff is the week-six drop-off: the warm welcome is over, the documentation has been skimmed and forgotten, and the new hire is now quietly expected to just know things.

It is not a talent problem. It is a support problem. We hire well, hand people static docs and a “good luck,” then act surprised when capability falls off a cliff right when the real work starts. The fix is unglamorous: keep the practice going past week one.


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