Startup Operations

Staying in the support inbox too long kills founder productivity. Leaving too early kills product intuition. This article explores how to navigate the transition from doing support to designing support.

Your business might be one accident away from failure. This article explains the ‘Bus Factor’ and provides a framework for eliminating key person risk through cross-training and decentralization.

Software bloat acts as a silent killer of startup velocity. This article explores the hidden costs of tool hopping and offers a framework for choosing boring, reliable technology.